Like a new car, today’s electronics require regular maintenance to keep them tuned and working at their optimal performance. It minimizes system interruptions and extends the life of the equipment. Scheduled maintenance, remote monitoring, and management of your systems will ensure that when the “engine light” comes on, we will respond, often times without having to come to you!
Our award winning cloud-based monitoring system allows us to detect, diagnose and resolve common issues without having to bother you! Plus you get an app too!
Our New Service Hotline for Client Care Plans is Active!
At a Glance
Your network and entertainment system has been Simplified. You can save time and money and most importantly frustration with a Simplified Client Care Plan! A Simplified Client Care Plan from us ensures your system is being monitored and that many problems are addressed before they wreak havoc on your system. Whether it is an unresponsive touch panel or an interruption in Internet connectivity, the Client Care Plan is our way of taking a proactive approach to looking after your system.
Keep it Running
The beauty of a well designed network is you don’t see it. It is seamless. However, there is a lot going on behind the scenes. There are a number of devices talking to one another locally and to the Internet. Any one of these devices can fail. Problems that may arise could be as simple as an unplugged router or something more complicated such as an interference problem slowing down the network. In the past, the solution was to send out a technician to track down and fix the problem; an effort that could sometimes take hours.
Today, we have invested in the latest monitoring equipment that will spare you the frustration of trying to track down the source of the problem. At the core of the Client Care Plan is a remote management tool that allows our technicians to detect, diagnose and resolve certain problems without having to show up at your door. It also includes an annual home automation “tune-up” that is critical to maintaining the system’s overall performance and lifespan.
Saves Time and Money
A Simplified Client Care Plan is a proactive approach to protecting your investment with a sophisticated automation system. The annual cost of the Client Care plan could easily offset the cost of service calls. The Simplified Client Care plan will save you time and money in two ways: one, by diagnosing and fixing a system problem remotely without sending out a technician, and two, providing us the ability to diagnose the problem remotely, knowing exactly where the problem is and equipped with the tools and/or device to repair or replace it.
Our New Service App for Service and Warranty Clients
We are proud to announce our new app for Service & Warranty Contract Clients.
Here's how Violet will make your experience with AVC better...
Service & Support
You have the ability to monitor & reboot devices and even troubleshoot before contacting us.
Access Control of Your Network
Get an alert when a new device connects to your network. You can revoke access even if a device already has your password.
Create a Service Ticket
Inside our app, you can quickly create a service ticket with all the proper information we need to expedite fixing your system.
Having issues with your device? Coming soon, you will be able to directly contact the manufacturer inside the app.
Also coming soon, you will be able to place time limits and control which websites can be viewed on your childrens' tech devices.